Customer Experience transformation for a major realty company

Client is a premier luxury property developer based in Dubai. They have been shaping the Middle East’s luxury real estate market since 2002, delivering iconic residential, commercial and leisure properties across the region and beyond. The project involved development of mobile applications and other internal applications for the organisation.

Summary

Challenge

The company wanted a new mobile application for their media partners which would improve their engagement with the internal PR and the media

Additionally, internal applications required modernization to reduce technical debt and improve collaboration across departments.

Solution

Lattium implemented a new mobile application for DAMAC using Kotlin and Swift that offers flexibility and scalability. The backend applications were developed using NodeJS. The web based applications was built using HTML5, Javascript and other 3rd party frameworks.

The backend system, built with NodeJS, ensured high performance and secure integration with internal applications. Furthermore, the web applications were modernized using HTML5, JavaScript, and other third-party frameworks to enhance functionality and accessibility.

Results

The client was able to improve Customer engagement using the new mobile application. The modernisation of their internal applications helped to reduce Technical debt and improve their processes.

The transformation reinforced the client’s reputation as a forward-thinking leader in the luxury real estate sector.