Salesforce implementation for a fintech company
An Indian fintech company wanted to make use of the latest technology solutions in order to help them achieve scale in their business.
reduction in case handling time
improvement in agent productivity
increase in Service Cloud ROI
The Customer is an Indian fintech startup, which is using technology to extract better value from every transaction. The Customer helps its clients’ to accelerate sales, cut operational costs and delivering a superior customer experience. They are the undisputed leader in providing finch solutions to companies in Fashion, Electronic, Food and Healthcare.
They needed a technology partner capable of designing and executing a Salesforce implementation strategy that aligned with their growth ambitions while ensuring data security, scalability, and integration with their existing fintech systems.
Lattium was involved in implementing Salesforce service cloud at Innoviti. We also integrated with their internal applications using REST API, OAuth 2.0 and Lightning component framework
By streamlining processes, improving accessibility, and enhancing automation, we helped the client achieve greater visibility and collaboration across departments.
The Customer got a reliable application and was able to deliver enhanced collaboration capabilities for users of their platform. As a result they were able to boost client satisfaction and increase the ROI of their services cloud.
Ultimately, the Salesforce Service Cloud implementation led to increased ROI and positioned the client for long-term digital growth.
Technology Startup
Efficiencies, Extensions
